Hey Maya

Research: How People Use Mobile Email

Search engines, as a technology for the future, are dead. What people want are answer engines.

Voice Assistant is an easy-to-use voice recognition application that allows you to easily speak and instantly see your text or email messages. In fact, it’s up to five (5) times faster than typing on the keyboard. With Voice Assistant you can also dictate status updates directly to your Social Networking applications (Facebook and Twitter)….all using your voice. So when you’re on-the-go, stop typing and start speaking – from short text messages to longer email messages, and anything in between.

This new generation of smart services will take into consideration our personal contexts and will provide services for the individual end-user, rather than applying simple, often statistics-based, customer segmentation models widely adopted in e-business today.

If all goes as planned, the modern bots will have the ability to ask questions and learn preferences, which can be helpful to the regular smartphone user and crucial to companies that rely on customer service.

Portable electronic devices, such as digital media players, personal digital assistants, mobile phones, and so on, typically rely on small buttons and screens for user input. Such controls may be built into the device or part of a touch-screen interface, but are typically very small and can be cumbersome to manipulate…. What is needed is an electronic device that includes a voice user interface for executing voice or oral commands from a user, but where voice recognition is performed by a remote device communicatively coupled to the electronic device, rather than the electronic device itself.

No player is bigger in voice technology than Nuance, of Burlington, Mass., an industry pioneer that has acquired more than 40 companies in the field and today employs 7,300 people. It is one of the companies that helped make a big technological leap from programs that take dictation to systems that actually extract meaning from words and respond to them. Now it wants to push far beyond that.

Voice recognition is a lucrative, yet decentralized market that spans everything from toys to healthcare. The voice-related enterprise space alone that includes automated customer service is a roughly $10-billion market, says Richard Mack, vice president of communications for Nuance. Clinical documentation is an estimated $15-billion market.

The new Swanson eAssistant mobile app combines the best of all of these services into a convenient smartphone or tablet application. The app is designed for universal use, meaning it’s available for iPhones, Android phones, the iPad and Android tablets alike.